Contact 2go Express Customer Service
2go Express Phone Numbers and Emails
Customer Service:
-
+6 332 888 3288Cebu
-
+6 382 234 3299Davao
-
+6 382 234 3300Davao
2go Express Emails:
2go Express Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
2go Express Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call 2go Express is 63328883288. 45% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday.
People call 2go Express mainly because of request for information, account, shipping and delivery.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
2go Express Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call 2go Express is 63328883288. 45% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Saturday.
People call 2go Express mainly because of request for information, account, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact 2go Express is customerservice@2go.com.ph. 97% of customers use this email address to address their issues and concerns.
Contact Information
2go Express Website:
2go Express Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday to Saturday 8:00 AM to 6:00 PM
Summary of 2go Express Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call 2go Express?
Shipping and Delivery Question:
- “Delayed Parcel”
- “Delivery unsuccessful- unknown consignee”
- “The same rider I reported for disrespectful was the same again who will deliver my order again, it was said that it is out of delivery yesterday but the rider set it as unsuccessful and am afraid he will do it again. That rider was so disturbing”
Request for Information Question:
- “Reschedule the ticket”
- Why is it they need to reschedule. How is that ????
- “I need to contact my rider”
Account Question:
- “Account blocked”
- “How i recover the iterinary link of the tickets of my children”
- “Retrieval of my password”
Product/ Service Question:
- “COMPLAINT”
- “Riders complain”
- “Rebook ticket”
Cards Question:
- “Inquire about card”
- “Credit card”
- “Asking for my credit card delivery”
Payments and Charges Question:
- “Ask if there is payment for my bike.”
- “Double payment for 1 passengers, need refund and further support.”
- “Pending transactions”
Refund Question:
- “Refund for my online booking”
- “About refunding ticket”
- “Need refund”
Return/ Replace Question:
- “I want to change the date and month of my ticket”
- “Replacement card”
- “Change of number”
Activation/ Cancellation Question:
- “Cancel flight”
- “Cancellation”
- “To verify sa ticket ko, kc na cancel nong 21 and na move sa 25?”
Staff Question:
- “Your customer service in gensan are so kupal. Hindi nila inaasikaso ang claim ng lost item. December pa kami nag file wala parin update. Di nila nilalakad ang reklamo namin.”
Other Question:
- “For Quotation”
- “Xourier contacy”
- “Claim”
Compare 2go Express Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
