Contact 2go Express Customer Service
2go Express Phone Numbers and Emails
Customer Service:
-
+6 332 888 3288Cebu
-
+6 382 234 3299Davao
-
+6 382 234 3300Davao
2go Express Emails:
Customer Service
Investors/ Franchising
Legal
Privacy Inquiries
Contact Information
2go Express Website:
2go Express Help Center:
Corporate Office Address:
2go Express
8th Floor Tower 1 Double Dragon Plaza Macapagal Blvd. cor. EDSA Ext.
Pasay City,
Manila
1302
Philippines
Other Info (opening hours):
Monday to Saturday 8:00 AM to 6:00 PM
Summary of 2go Express Customer Service Calls
488
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call 2go Express?
Shipping and Delivery Question:
- “Follow up delivery of parcel”
- “Inquire for delivery”
- “Undelivered parcel”
Request for Information Question:
- “Baggage inquiry”
- “Inquiry”
- “Reschedule”
Account Question:
- “Account blocked”
- “Retrieval of my password”
- “Forgot to claim my baggage”
Cards Question:
- “Credit card”
- “Asking for my credit card delivery”
- “Wallang update sa mga pasahero. Yung pinasan ko na iwanan nang barko dahil yung ksama naming pinsan walang spass pero me vaccination card naman. At dapat sinasabi nio kung anu kelangan na requirements sa byahe.”
Payments and Charges Question:
- “Ask if there is payment for my bike.”
- “Double payment for 1 passengers, need refund and further support.”
- “Pending transactions”
Refund Question:
- “About refunding ticket”
- “Need refund”
Product/ Service Question:
- “Rebook ticket”
- “Magtatanong kung may bayhe manila bacolod mamayang gbe”
- “I did verify my 2go but still not working but the money gone”
Activation/ Cancellation Question:
- “Cancel flight”
- “Cancellation”
- “To verify sa ticket ko, kc na cancel nong 21 and na move sa 25?”
Return/ Replace Question:
- “Replacement card”
Staff Question:
- “Your customer service in gensan are so kupal. Hindi nila inaasikaso ang claim ng lost item. December pa kami nag file wala parin update. Di nila nilalakad ang reklamo namin.”
Other Question:
- “Follow.up”
- “Itenirary ticket book online”
- “Gusto ko kng po sana yung exact location po ng 2go st.michael po”
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2go Express